About Us

RETURNS & EXCHANGES

Do you accept returns?

No, we do not accept returns or offer refunds. We offer exchanges only for items in their original packaging and condition within 14 days of delivery.

How do I exchange an item?

Contact us within 14 days of receiving your order with your order number and the item you wish to exchange. The item must be unworn, unused, in original packaging with all tags attached. You'll be responsible for return shipping costs.

What is your exchange timeframe?

You have 14 days from the date of delivery to request an exchange. Items must be in their original packaging and condition.

Can I get a refund instead of an exchange?

No, we do not offer refunds. We only offer exchanges for items that meet our exchange criteria.

What if my item arrives damaged?

If you receive a damaged or defective item, please contact us immediately with photos. We will arrange for a replacement at no additional cost to you.

Who pays for return shipping on exchanges?

The customer is responsible for return shipping costs when exchanging an item.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at mybigfatasianwedding@outlook.com